REGULATIONS FOR THE ONLINE STORE
www.wronatrade.eu
§1
Specification of the Seller
1. The owner of the store is:
WronaTrade Jakub Wrona
with the registered office at ul. Wiszyńskiego 27/2, 38-300 Gorlice
NIP: 7381938533
REGON: 368862015
Tel. +48 720774738
E-mail: jakub@wronatrade.eu
§2
General provisions
1. The online store [next Store] conducts sales via the Internet under these Regulations [hereinafter Regulations].
2. The customer [hereinafter the customer] may be:
an adult natural person with full legal capacity residing in Poland or in the European Union,
an adult natural person conducting business activity based in Poland or in the European Union,
a legal person or an organizational unit without legal personality, which the law provides for legal capacity, with its registered office in Poland or in the European Union, which is authorized to make decisions, and incur obligations on behalf of the entity,
a minor acting with the consent of a parent or legal guardian.
3. The Regulations are an integral part of the sales contract concluded with the Customer.
4. The prices in the Store are gross prices (including VAT).
The goods available in the store are new and free of physical and legal defects. Liability for defects is determined by applicable law, in particular art. 12 section 1 item 13 of the Act on Consumer Rights (Journal of Laws 2014 item 827 with subsequent amendments), Articles 556 and 5561-5563 of the Civil Code (Journal of Laws 1964 No. 16 item 93, as amended).
§3
Orders
1. Orders can be placed in the following way:
via interactive forms available on the Store websites (customer basket),
by e-mail to the address available on the Store's website.
2. 2. The condition of the contract is to have a properly verified Customer Account within the Shop platform and provide the Customer with data allowing verification of the Customer and the recipient of the goods. The store confirms the acceptance of the order by sending an e-mail address to the e-mail address given during the order, describing the subject of the order. In the event of providing incomplete, incorrect, conflicting information by the customer when placing an order, the store will contact the customer in order to correct errors.
3. For the parties binding information is visible on the Store's website when the goods are purchased at the time of placing the order. This applies in particular to: the price, characteristics of the goods, its characteristics, elements included in the kit, dates and method of delivery.
4. The information on the Store's website does not constitute an offer within the meaning of the Civil Code. When placing an order, the customer places an offer to buy a specific product.
5. By placing an order, the Customer submits an offer to conclude a sales contract for the ordered products.
6. After placing the order, a message is sent to the e-mail address with information about the next stages of the contract:
after verification of the order, the Store sends to the e-mail address provided by the Customer, information about the acceptance of the order for execution. Information about the acceptance of the order for execution is a statement of the Seller about the acceptance of the offer referred to in §3 para. 5 above and upon its receipt by the Customer, a Sales Agreement is concluded.
7. After the conclusion of the Sales Agreement, the Store confirms to the Customer its terms, sending them to the Customer's email address or in writing to the address provided by the Customer when placing the order.
8. If the form of payment is chosen by bank transfer, the time of order completion will be counted from the moment when the funds for the Customer's order will be credited to the Store's bank account.
9. The store is liable to the customer on the basis of the warranty law, regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months. A detailed description of the complaint procedure can be found in §6 of these Regulations.
§4
payments
The customer has a choice of payment methods:
payment by bank transfer to a designated bank account (transfer),
electronic payment via Pay (electronic).
2. Shipment prices are specified in the order summary.
3. The condition for the delivery of goods is the payment for the goods and shipment.
4. In the case of payment by bank transfer, the payment should be settled within 7 calendar days from the date of order confirmation.
§5
Shipment of goods
1. The ordered goods The store is sent via Poczta Polska, courier companies.
§ 6
Reklamacje / rękojmia /
1. In the event of non-compliance of the goods with the contract, the customer should send back the advertised goods to the Store with a description of the discrepancies.
2. The store responds to the Customer's complaint within 14 days from the date of returning the goods together with a description of the non-compliance.
3. The form of the complaint form is attached as Annex 2 to the Regulations.
4. The store is liable to the customer on the basis of the warranty law, regulated by the Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) for a period of 24 months.
5. The customer, at the time of the defect, may request the Store (under the warranty law):
exchange of goods for a new one;
repair of goods;
lowering the price;
withdrawal from the contract - if the defect is significant.
The store will respond to customer requests within 14 days of receipt of the request. The store will consider the customer's requests, taking into account the following circumstances:
ease and speed of replacement or repair of goods;
the nature of the defect - significant or irrelevant;
whether the product was previously advertised.
6. The store may refuse to request the customer to replace or repair the goods provided that the replacement or repair of the goods is impossible, or compared with the second of the possible requests, would require excessive costs. The shop will offer an alternative solution in this case.
7. Every customer who is a consumer may use extrajudicial means of dealing with complaints and redress. In order to take advantage of the possibility of amicable settlement of disputes regarding online purchases, the Customer may submit his complaint, e.g.;
via the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/,
through the Małopolska Voivodship Inspector of Trade Inspection in Krakow, ul. Ujastek 1, 31-752 Kraków http://www.krakow.wiih.gov.pl/
The course of proceedings regarding the out-of-court resolution of consumer disputes is defined by the currently binding legal regulations (in particular in the Act of 23 September 2016 on out-of-court resolution of consumer disputes).
8. All complaints regarding the use of the Services provided by the Store should be sent to the addresses provided in paragraph 1 of these Regulations.
§ 7
The right to withdraw from the contract
1. Pursuant to the Consumer Rights Act of 30 May 2014, the Customer who is a consumer has the right to withdraw from the contract without giving a reason.
2. Withdrawal from the contract is effective if the customer submits within 14 days from the date of delivery of the goods, a declaration of withdrawal from the contract. To comply with the deadline, it is enough to submit a statement before its expiry. The form of making a statement may be any, e.g.
the statement may be submitted on the form, a specimen of which is attached to the Act on consumer rights of 30 May 2014 (constituting Annex No. 1 to the Regulations),
by e-mail to the address given in paragraph 1 of these Regulations
by mail to the address given in paragraph 1 of these Regulations
3. The customer returns the goods to the Store within 14 days of submitting the statement of withdrawal from the contract at his own expense.
4. The Store shall return the funds within 14 days from the date of receipt of the statement. The store may withhold reimbursement of payments received from the customer until receipt of the items back or delivery by the customer of proof of its return, depending on which event occurs first.
5. The store returns funds using the same method of payment as the customer used. In the case of payment by a payment card, the refund is made to the card's account.
6. If the Customer has chosen a method of delivery of the item other than the cheapest offered by the Store, the Store shall not reimburse the Customer for additional costs incurred. The store will only refund the cost of the cheapest delivery of the item to the customer.
7. The client covers all direct costs of returning the items (eg costs of packaging, security, sending).
8. The right to withdraw is not due to the Customer in the case of contracts:
in which the subject of the service is a non-prefabricated item, manufactured according to the customer's specification or serving to satisfy his individual needs;
in which the object of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery;
delivery of digital content that is not recorded on a tangible medium if the fulfillment of the service began with the express consent of the customer before the deadline for withdrawal and after informing the Store about the loss of the right to withdraw from the contract;
in which the subject of the service is an item subject to rapid deterioration or having a short shelf-life;
about the provision of services, if the Store performed the service fully with the express consent of the Customer, who was informed before the provision begins that after the performance of the Store will lose the right to withdraw from the contract;
in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things.
9. The right to withdraw from the contract without giving a reason is not a customer who is not a consumer.
10. The Customer is liable for a decrease in the value of the item, as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.
§8
Customer account
1. The Customer may create on the Store websites Account allowing for personalized shopping, viewing the order history, viewing the status of orders, changing shipping data, access to the promotion, simplifying the order process.
2. The Store does not charge any fees for running the Customer Account.
3. The Customer may set up an Account by completing the relevant interactive forms contained on the Store's websites.
4. After filling in the appropriate interactive forms on the Shop websites, a message is sent to the e-mail address provided during registration, informing about the next stages of the Account creation service:
after verification of the data, the Store sends information on the creation of the Customer Account to the e-mail address provided by the Customer. The information on the creation of the Account is a statement of the Seller about the opening of the Account maintenance service.
5. Each Customer may delete the Account at any time by terminating the Account maintenance contract. Account deletions can be made:
by sending an email to the address given in paragraph 1 of these Regulations. The email should contain data allowing identification of the Account owner and information about the willingness to terminate the contract,
by contacting us at the address given in paragraph 1 of these Regulations
6. The Customer should keep the Account password confidential.
7. The store may refuse registration if the data provided during registration raises reasonable doubts as to its accuracy and reliability.
8. The agreement regarding the provision of the Account maintenance service is indefinite subject to the next sentence. The customer may terminate the contract at any time by contacting:
by sending an email to the address given in paragraph 1 of these Regulations. The email should contain data allowing identification of the Account owner and information about the willingness to terminate the contract,
by contacting us at the address given in paragraph 1 of these Regulations
9. The agreement regarding the provision of Account maintenance service is terminated with immediate effect at the moment of confirmation of the data by the Store.
10. In justified cases (eg gross violation of the provisions of the Regulations by the Customer), the Store may terminate the contract by giving notice, with a seven-day notice period.
§ 9
Newsletter
1. The Customer may express additional voluntary consent to send advertising, commercial and marketing content to the indicated e-mail address as well as additional information related to the Store's business.
2. Providing an e-mail address to order the newsletter service means that you agree to send advertising, commercial and marketing content to the indicated e-mail address as well as additional information related to the Store's business.
3. The Customer, after providing the email address, receives a confirmation of the start of the electronic service provided by the Store.
4. The receipt by the Customer of a message confirming the commencement of electronic services means the moment of conclusion of the contract.
5. The provision of services is free.
6. Access to services provided electronically does not require the Customer to provide any additional data outside the e-mail address.
7. The agreement regarding the provision of the newsletter service is indefinite subject to the next sentence. The customer may terminate the contract at any time by giving up the services provided electronically by:
by sending an email to the address given in paragraph 1 of these regulations, an email should contain data allowing identification of the client, and information about the willingness to terminate the contract,
by contacting by mail at the address given in paragraph 1 of these Regulations
The agreement regarding the provision of the newsletter service is terminated with immediate effect when the store confirms the data.
§10
Privacy protection
1. The store processes Clients' personal data in accordance with the applicable law in the scope specified in the Privacy Policy (Annex 3)
§11
Technical measures
1. In order to use the Online Store, including viewing the assortment and placing orders for products, it is necessary to:
a) terminal device (eg a computer, tablet, smartphone) with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari;
b) active e-mail account (e-mail);
c) enabled JavaScript;
d) acceptance of the use of cookies (required to place an order).
§12
Special provisions
1. In the scope of services provided electronically by the Store, these Regulations constitute the regulations for the provision of electronic services within the meaning of art. 8 sec. 1 of the Act of 18 July 2002 on the provision of electronic services.
2. The types and scope of services provided electronically by the Store are as follows:
concluding on-line sales contracts - in the scope of goods sold by the Store,
sending e-mails in which the Store confirms the receipt of the order, the course of the order,
3. The mode of concluding contracts for the provision of electronic services:
in the scope of the on-line sales contract and the contract for the provision of e-mail service, in which the Store confirms the receipt of the order, the course of the contract, - are specified in paragraph 3 of the Regulations.
4. The terms and conditions for terminating online sales agreements are determined by the mandatory legal regulations.
§13
Entry into force and amendments to the Regulations
1. The Regulations come into force on the day of publication on the Store's website.
2. These Regulations may be changed.
3. Changes to the Regulations will be published on the Store's website.
4. Information about changes to the Regulations will be sent to the Customer at the e-mail address indicated in the account settings.
5. Amendments to the Regulations come into force after 14 days from the date of their publication in the manner specified in paragraph 3.
6. The Store acknowledges that the Customer who has an account on the Store's websites has accepted changes to the Regulations, if he has not terminated the contract by the end of the period specified in paragraph 5.
7. In matters not covered by the provisions of these Regulations, Polish law is appropriate.
Appendix 1
REQUEST FOR WITHDRAWAL FROM THE AGREEMENT
(this form should be filled in and returned only if you wish to withdraw from the contract)
WronaTrade Jakub Wrona
ul.Wyszyńskiego 27/2
38-300 Gorlice
jakub@wronatrade.eu
I inform about my withdrawal from the delivery contract the following items: _____________________________________________________________
Date of contract / delivery: _____________________________________________________
Consumer's Name and Surname: ______________________________________________________
Consumer's address: _______________________________________________________________
Consumer Signature *: _____________________________________________________________
* only when the form is sent in paper form
Date: __________________________________________________
Annex No. 2
COMPLAINT FORM
WronaTrade Jakub Wrona
ul.Wyszyńskiego 27/2
38-300 Gorlice
jakub@wronatrade.eu
I inform about the detection of defects in the following products: ___________________________
_________________________________________________
Detection date: _______________________________________
A detailed description of the detected defects: __________________________________________________
Date of contract / delivery: ____________________________________________________
Client's name and surname: ______________________________________________________
Customer address: _______________________________________________________________
Customer requests: exchange of goods for new / repair goods / price reduction / withdrawal from the contract - (if the defect is significant) *.
* delete as appropriate
Additional information:_________________________________________________
Customer's signature**:_____________________________________________________________
** only if the form is sent in paper form
Date: __________________________________________________
Each customer who is a consumer may use extrajudicial methods of dealing with complaints and redress. In order to take advantage of the possibility of amicable settlement of disputes regarding online purchases, the consumer may submit his complaint via, for example, the EU ODR online platform, available at: http://ec.europa.eu/consumers/odr/